Import opt-outs

Importing opt-outs is a crucial aspect of managing contact preferences, especially when customers choose to opt out of receiving messages through different channels. Here's a guide on how to import opt-outs for SMS and WhatsApp:

• Import SMS opt-outs
• Import WhatsApp opt-outs

Import SMS opt-outs

When a contact chooses to opt out of receiving SMS outside of Interact through different channels like email, call, website, or directly informing the business, you can upload them to the opt-out list in your account. You can import opt-out numbers against a particular sender, or your whole account. Importing opt-out numbers helps you avoid sending unwanted messages to customers.

To import SMS opt-outs:

• Choose the region you're importing the opt-outs for. It is selected as United Kingdom (UK) by default.
  • Choosing UK converts all valid phone numbers not in E.164 format like 447856510291, 07856510291, 7856510291 to UK standard format (+447856510291). Choosing "Multiple countries" will import numbers in E.164 format only.
• Paste the list of numbers ( 1 number per line).
• "Select Opt-out against account" checkbox to add opt-outs against entire account or select one or more senders to opt-out against as required and click on Import.

Once imported, the system will add the contacts to the opt-out list, stopping any further communication via the specified senders.

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Note:

If a number has previously opted out against a specific sender and is now opted out against the entire account through import, both senders will be visible in the 'Sender Received Against' column. This ensures visibility and management of opt-out preferences.

Import WhatsApp opt-outs

When a contact chooses to opt out of receiving WhatsApp outside of Interact through different channels like email, call, website, or directly informing the business, you can upload them to the opt-out list in your account. You can import opt-out numbers against a particular WhatsApp profile. Importing opt-out numbers helps you avoid sending unwanted messages to customers.

To import opt-outs:

• Choose the region you're importing the opt-outs for. It is selected as United Kingdom (UK) by default.
  • Choosing UK converts all valid phone numbers not in E.164 format like 447856510291, 07856510291, 7856510291 to UK standard format (+447856510291). Choosing "Multiple countries" will import numbers in E.164 format only.
• Paste the list of numbers ( 1 number per line).
• "Select profiles the to map opt-outs against" checkbox to add opt-outs against your WhatsApp profile to opt-out against as required and click on Import.

Once imported, the system will add the contacts to the opt-out list, stopping any further communication via the specified profiles.

Delete Opt-outs

After creating and saving opt-outs, you can delete opted-out contacts by selecting the specific contact and removing the number from the current list. Once the opt-out is deleted, the user can send messages to that contact from any sender, as the restriction has been removed. It's important to note that even though the opt-out is deleted from the current list, it may still exist in other lists where it was previously included.