Profile settings: Opt-outs, Opt-ins, Auto-replies
Manage your business name, logo, and basic information
Once your Whatsapp account setup is complete, you will be navigated to the profile page to complete the profile display information. Use features like auto-reply and opt-outs and more to enhance your customer interactions. The "Manage Profile" page provides options to customize key aspects of your business details, preferences, and account settings. Let's view the essential components to customize your WhatsApp business profile.
Properties
This section shows the profile details such as WABA ID, Messaging Limit, and Display Name.
| Field | Description |
|---|---|
| WABA ID | Your WhatsApp Business Account ID. |
| Messaging Limit | The messaging limit associated with your account. |
| Display Name | The name by which customers identify your business. |
Display Settings
Within this section, you can refine your WhatsApp business profile through the following options:
- Business Vertical: Choose the category that best represents your business.
- About: Provide a short description of your business.
- Business Description: Provide a detailed description of your business, with the option to add emojis for a personalized touch.
- Address: Input your business location for enhanced visibility.
- Contact Email: Share your business email for convenient communication.
- URLs (URL1, URL2): Include relevant URLs to provide additional information.
- Change Picture: Enhance your profile by uploading an image. The recommended size is 640x640 pixels, with a maximum file size of 5 MB.
Auto-reply
Automated response messages are a great feature for businesses to inform their customers when their services are not available. You can set up automated replies for your WhatsApp messages. These automatic responses can be customized to confirm receipt of a message, provide relevant information, or prompt customers to take a specific action. These messages will be sent automatically when a customer sends you a message on WhatsApp.
For example: "Hi [name], thanks for contacting [your company]. How can we help you today?"
Opt-outs
Add the opt-out keywords that customers can send to this number to stop receiving any messages from this WhatsApp profile. When a customer sends or responds to a message with an opt-out keyword, e.g., 'STOP', the contact will be automatically added to the opt-out list. The customers in this list will no longer be able to receive any messages from your business.
Profile settings tips:
- Regular updates: Keep your profile information up-to-date to show accurate business details.
- Verification process: If your profile is unverified, consider completing the verification process to unlock additional features and benefits.
- Timely responses: Periodically review and optimize your auto-reply messages for relevance.
- Opt-out keywords: Communicate opt-out keywords to customers for a transparent messaging experience.
Updated 7 months ago