Introduction to Webex Interact

Webex Interact is a powerful SMS and WhatsApp marketing and transactional platform. It enables you to send highly personalized, timely, and responsive messages to directly engage with your audience. Improve your customer communications and ability to provide special offers in just a few clicks.

With Webex Interact, you can:

• Create and manage campaigns: Webex Interact provides a user-friendly interface for creating and managing SMS and WhatsApp campaigns. You can easily design your messages and schedule your campaigns.
• Send personalized messages: Webex Interact allows you to personalize your SMS and WhatsApp messages with customer data. This helps you send more relevant and engaging messages.
• Track campaign performance: Webex Interact provides comprehensive reporting on your SMS and WhatsApp campaigns. You can see how many messages were sent and delivered. You can also see how many customers clicked on your links and directly interacted with your offer.
• Scheduling: Webex Interact allows you to schedule your campaigns in advance. This saves you time and ensures that your messages are sent at the right time.
• Two-way messaging: Webex Interact supports two-way messaging using phone and WhatsApp numbers, so you can have conversations with your customers.
• Template creation: Create and re-use commonly used templates to send messages via the campaigns or API
• Contact management: Upload customer data using .csv and .xlsx files with unlimited custom fields to help you send more personalized messages to your customers.