Email to SMS lets you and your team send SMS campaigns by simply sending an email. It's perfect for reaching your customers without needing to log into the app.

Configuring your Account

Before you can start using Email to SMS you'll need to configure your account to enable it.

You can find the Email to SMS Configuration by navigating to:

Integrations > Email to SMS > Configure Email to SMS

Region

Set your region to the country where most of your customers are based. When adding recipients to the email, this will allow you to add phone numbers using the associated local phone number formats.

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Note that for all other regions, the full E.164 phone number is required.

Allowed Senders

Your allowed senders list determines which email addresses will be authorised to send Email to SMS campaigns via your account. For each email, you'll need to assign a default sender name. The default sender name is what will be used in case there isn't one specified in the email.

To specify a sender name in your email you can add the following anywhere in the subject line:

Sender="value"

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Note that when specifying a sender name in the subject line, it must match one of your approved senders. This can be an Alpha Numeric sender or a phone number that you have purchased. In case we can't find a match, your request will be rejected.

After saving your configuration, we'll notify your team members that you've added.

SMS Limit

To control the cost of your Email to SMS Campaigns, set the maximum number of SMS that will be sent to each of your recipients. Your messages will be truncated to fit within each option's character limits:

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Email to SMS is compatible with GSM and GSM extended character set. Any other characters will be removed from the message content.

Message Content Handling

Choose the email components from which content will feature as part of the SMS message:

Only send email body, ignore subject line

Only send subject line, ignore email body

Send email body and subject line

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When content is sent from the subject line, any paramenters such as passcode or schedule time will be omitted.

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When both subject line and email body are chosen, the message will lead with the subject line text and will be separated from the message body with a line break.

Passcode

Add a layer of security to your account by setting up a passcode.

We'll generate this for you and when you're settled on something memorable, it'll come into effect after saving your configuration. Whenever you add or make any changes to this, we'll let your team know.

Once configured, your Allowed Senders will be required to provide a valid Passcode for an Email to SMS to be accepted. The passcode can be passed anywhere in the subject line:

passcode="value"

Accepted Message Notifications

In case your email could not be processed we will return an error notification back to the email sender. However, you can also setup notifications that confirm that your Email to SMS has been accepted.

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Note that this is not a delivery status notification; if you wish to track delivery, then you can do this via Campaign Reports in the Webex Interact App or by setting up a webhook project.

Sending Messages

Once your account configuration has been saved, you can send an Email to SMS from any of your Allowed Sender email addresses.

Simply compose a new email, set your recipients, enter your message content, and send.

Once the request has been validated, a Campaign will be created which can be tracked in the Webex Interact App under the Campaigns list and Campaign Reports.

Sending to individual phone numbers

For each message you want to send, simply precede @e2sms.webexinteract.com with your recipient's phone number. You can add as many recipients as you like.

For your selected region, the phone number can be provided in a local format. For all other regions, the E.164 format is required.

For example, sending a message to recipients in United Kingdom and Republic of Ireland where United Kingdom is set as the chosen region, your recipients list might look like this:

07XXXXXXXXX, 447XXXXXXXXX, +447XXXXXXXXX, +3538XXXXXXXX

Sending to Lists

You can also use Email to SMS as a way to send a Campaign to any of your lists. To do this, you need to precede @e2sms.webexinteract.com with your list's ID. You can send to multiple lists per email.

You can get your list's ID in the App by navigating to:

Contacts > Lists

Custom fields can be included in messages being sent to lists. Just include the field you want within the syntax:

${}

Examples:

${firstname}

${lastname}

${address_1}

${address_2}

${email_address}

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Note that individual phone numbers and lists cannot be submitted together in the same email - doing so will result in a rejected request.

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You may find that your email client alters the case of your ID in your sent emails. List IDs are case sensitive so this is something to be aware of when copying a list ID from a previous Email to SMS.

Trimming Message Content from the Email Body

To easily remove email signatures, email chains or anything else you don't want to send, you can trim content using the following:

Scheduling Messages

You can schedule your messages by providing a schedule date and time anywhere in the subject line:

schedule="YYYY-MM-DD-HH-MM"