Jump to Content
Webex Interact - Docs
Product DocumentationAPI DocumentationChangelog
Contact usSign inWebex Interact - Docs
Product Documentation
Contact usSign in
Product DocumentationAPI DocumentationChangelog

Welcome to webex interact

  • Webex Interact overview

👋 Getting Started With Webex Interact

  • Sign up your Webex Interact account
    • Create your Webex account
    • Sign in using Webex credentials
    • Sign in using Google/Microsoft/Apple credentials
  • Dashboard overview

⚙️ SETUP SMS CHANNEL

  • Sender names
  • Numbers
  • WhatsApp business profile
    • Profile settings: Opt-outs, Opt-ins, Auto-replies
    • Profile statuses and quality ratings
      • Facebook business verification
      • Business profile best practices
      • Understanding messaging limits

🚀 send campaigns

  • Campaigns
    • Create and send an SMS campaign
      • Improve your SMS campaign using additional tools
      • Segment your campaign
      • Characters in English
        • Unicode and extended characters
    • Create and send a WhatsApp campaign
    • About International SMS messaging
    • Phone number formats and supported regions

📊 reports

  • Understanding campaign reports
    • Campaign reports
    • WhatsApp reports
    • API reports

OUTBOUND & NUMBER HISTORY

  • Outbound history
  • Phone number search

📇 manage contacts & lists

  • Contacts
  • Contact data mapping
  • Contact merging strategies
    • Merge by phone number
    • Skip importing duplicates
    • Import contacts as it is
    • Merge by WhatsApp number
  • Custom fields
  • List import summary

➕ setting up Opt-ins

  • Opt-in management

⛔ opt-outs

  • Opt-outs
    • Import opt-outs
    • Account-level SMS opt-outs

📨 Inbox

  • Inbox: SMS and WhatsApp

📑 templates

  • SMS templates
  • Understanding WhatsApp templates and categories
    • About Marketing templates
    • About Utility templates
    • About Authentication templates
    • Template statuses and best practices

Integrations

  • Configure and Send an Email to SMS Campaign

📚 accounts & billing

  • Account details
    • Organization
    • Teammates
  • About billing and payments
    • Add balance to your account
      • Manage your cards
      • Automatic payments
    • Understanding Pricing for SMS and WhatsApp
    • Monthly usage summary
    • Transaction history
    • Payment receipts
    • Webex user profiles
  • Email settings

🔑 api preferences

  • Create an API project
  • Webhooks