Account-level SMS opt-outs

Account level opt-out is a setting that applies to the entire account. It provides a way to manage opt-outs for all Interact numbers and sender names associated with the account. .

When a user responds to an Interact number with an opt-out keyword, such as "STOP" or "UNSUBSCRIBE," and account-level opt-outs are enabled, the phone number will be opted-out from receiving messages from all Interact numbers and all sender names associated with the account. Each number purchased through Interact has the option to enable account-level opt-outs. You can set this on the "Manage number" page for each number in your account.

For example, Account 1 has multiple senders: X, Y, and Z.

When a user sends a "STOP" or "UNSUBSCRIBE" to sender X and if Account level suppression is enabled:

• All senders associated with Account 1 (including senders Y and Z) will be affected.
• Senders X, Y, and Z will not be able to send messages from your account.
• The opt-out is applied at the account level and all associated senders are restricted.

To verify the account-level opt-outs, you can refer to the "Account level opt-outs" column on the Opt-outs page. This column indicates if a specific number is opted out for all Interact numbers within the account.