Shortlink Clicked

Event

Event Name	Description
Clicked	Triggered when a Webex Interact generated shortlink included within the message has been clicked.

Payload Samples

//Sample response when a user clicks on a shortlink in the sent SMS
{
  "specversion": "1.0",
  "type": "com.interact.messages.sms.status",
  "source": "https://api.webexinteract.com/v1/sms",
  "id": "evt_2z01l2qQ8MRVmFZSUQHHxIjVvje",
  "time": "2025-06-25T12:08:43Z",
  "datacontenttype": "application/json",
  "data": {
    "status": "clicked",
    "channel": "sms",
    "phone_number": "+447810000001",
    "from": "Name",
    "short_link": "https://intr.cc/D0vRZp",
    "type": "LINK", 
    "url": "https://www.cisco.com/c/r/team-development/career-and-learning/learning-subscriptions.html",
    "short_link_id": "shl_30rdc2Mie8PXOG4taeBqTxlnZrH", 
    "short_link_name": "Learning link",
    "device": "PC",
    "browser": "CHROME",
    "os": "MAC_OS",
    "campaign_id": "cmp_2yzyPKOKFjbycNEYSwkjk85ceqX"
  },
  "tracking_id": "30recwEuHHhrQtggF3E5vUMkH9C"
}

Field Definitions

Parameter	Show/Hide	Description
type	Always shown	Specifies the event type.
source	Always shown	Indicates the event's origin, such as the API URL..
id	Always shown	Unique webhook event identifier.
time	Always shown	Timestamp (ISO 8601 format) of the event.
datacontenttype	Always shown	Specifies the data format, typically "application/json".
→ status	Always shown	SMS message status (submitted, delivered, failed, clicked).
→ channel	Always shown	Specifies channel used to send the message
→from	Always shown	Recipient phone number.
→short_link	Always shown	The short link that was clicked.
→type	Always shown	Shortlink or Attachment link.
→short_link_id	Always shown	The UID of the clicked shortlink.
→url	Shown for type Shortlink only	The original/target URL.
→short_link_name	Always shown	The name of the shortlink.
→device	Always shown	The type of device used to access the shortlink (e.g., mobile, tablet, desktop).
→browser	Always shown	The web browser application used to open the shortlink (e.g., Chrome, Safari, Firefox).
→os	Always shown	The operating system running on the user's device at the time of the click (e.g., Windows, iOS, Android).
tracking_id	Always shown	A unique ID for the click.
→campaign_id	Shown if message was sent as part of a Campaign	If the message was requested as part of a campaign then the campaign ID is provided.